Confirm the order before picking
Check the item identifiers, quantities, delivery details, and any special instructions before stock is allocated. Define what happens when information is missing or a product is unavailable.
- Correct SKU and quantity
- Delivery and packaging requirements
- Rules for shortages and partial shipments
Give the picker a clear instruction
A useful pick list includes the order reference, product, location, and quantity. Items with similar names or packaging need clear identifiers so the picker can distinguish the intended variant.
- Order and location references
- Item verification steps
- A process for reporting pick exceptions
Check and pack for the shipment
Verify picked items against the order before closing the package. Packaging requirements should reflect the item, its destination, and the agreed handling process. Record carton counts and any relevant shipment references.
- Item and quantity verification
- Approved packing materials
- Labels, inserts, and carton counts
Make dispatch a recorded handover
Goods should enter the dispatch area with a clear destination and reference. Confirm what is handed over and keep the dispatch record distinct from eventual delivery confirmation.
- Complete and staged shipment
- Carrier or collection references
- Recorded dispatch status
Keep exceptions visible
A failed collection, changed address, or returned item needs a clear owner. Define how the team records the issue, communicates the next step, and updates the stock or order status.
- Exception categories and contacts
- Revised shipment instructions
- Closure notes linked to the original order